Privacy Policy - House Clearance Archway

At House Clearance Archway, we prioritize the privacy and security of our clients' personal information. This Privacy Policy outlines how we collect, use, and protect your data when you engage our house clearance services.

Information We Collect

We collect various types of information to provide and improve our services:

Personal Identification Information: Name, address, phone number, and email.
Service Details: Items to be cleared, location of clearance, and scheduling preferences.
Payment Information: Billing details and transaction history.
Communication Records: Correspondence between you and our team.

How We Use Your Information

Your information is utilized in the following ways:

Service Provision: To execute and manage your house clearance requests effectively.
Customer Support: To respond to your inquiries and provide assistance.
Transactional Purposes: Processing payments and maintaining financial records.
Improvement of Services: Analyzing data to enhance our service offerings.

Legal Basis for Processing

We process your personal data based on the following grounds:

Consent: You have given clear consent for us to process your personal data for specific purposes.
Contract: Processing is necessary for the performance of a contract with you.
Legal Obligation: Compliance with legal obligations requires data processing.

Data Protection and Security

Protecting your data is paramount. We implement robust security measures to safeguard your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Encrypting sensitive data during transmission and storage.
Access Controls: Restricting access to personal data to authorized personnel only.
Regular Audits: Conducting periodic security assessments to identify and mitigate potential vulnerabilities.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Your Rights

You have certain rights regarding your personal data:

Access: You can request access to the personal data we hold about you.
Rectification: You have the right to correct any inaccurate or incomplete data.
Erasure: Under certain conditions, you can request the deletion of your personal information.
Restriction of Processing: You can request us to limit the processing of your data under specific circumstances.
Data Portability: You have the right to receive your data in a structured, commonly used format and transfer it to another controller.
Objection: You can object to the processing of your personal data in certain situations.

To exercise these rights, please contact us through the appropriate channels.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following situations:

Trusted Partners: We may share information with trusted partners who assist us in operating our business and providing services to you, ensuring they adhere to similar privacy standards.
Legal Requirements: Disclosing information is necessary to comply with legal obligations, protect our rights, or enforce our policies.

Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

Essential Cookies: Necessary for the basic functioning of the website.
Performance Cookies: Collect information on how visitors use our website to improve performance.
Functional Cookies: Remember your preferences and settings for a personalized experience.

You can manage your cookie preferences through your browser settings.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that appropriate safeguards are in place to protect your data during such transfers in accordance with applicable laws.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be reflected on this page, and we will notify you of significant updates through appropriate channels.

Effective Date

This Privacy Policy is effective as of April 27, 2024.

Disclaimer

This Privacy Policy is provided for informational purposes only and does not constitute legal advice. For legal concerns regarding your privacy rights, please consult a qualified attorney.